Trucks must be able to get within 45 metres of your septic tank. If your tank is further away than 45 metres, please advise us as additional costs may apply and the truck may require additional equipment to complete the service to your tank.

If you have step access onto your site or your site is bogie, please advise. Sites that are not accessible by our trucks on arrival may incur a wasted call out charge.

Some tanks and toilets may require some additional water to assist with the cleaning. If you do not have water available on site or you have tank water and which you do not want us to use, please advise so other arrangements can be made.

If you have a muddy site, you as the hirer will be responsible for any dirt on the road or driveway. Northland Septic will not be responsible for the clean up. You will liable for any towing costs if our trucks get bogged due to poor ground conditions.

When manoeuvring trucks on site, our drivers have blind spots where we can not see small objects. Keep all children and animals inside and away from our trucks at all times while our team is on site.

If we attend a site and the gates are locked preventing access to your site, you will be charged for a wasted call out.

Programmed regular servicing is available upon request.